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ORDER INFORMATION
- All orders are subject to acceptance by us.
- No verbal orders accepted.
- All orders written without pricing will be processed with our current pricing.
- All prices are subject to change without notice.
E-mailed Orders
E‑mailed orders should be sent to Customer Service.
Faxed Orders
Faxed orders are considered originals and will be processed as such. Due to rough transmissions, faxed orders or changes to orders may be difficult to read.
We are not responsible for any copy misinterpreted when received by fax. Providing confirmation of this information by e‑mail to Customer Service is recommended to prevent interpretation of copy error.
Less Than Minimum Quantity
Call factory for quote.
Co-op Program
Please call factory for price information. All co‑ops must be factory authorized to insure proper billing. Co‑ops must be established and verified before first order is submitted. Purchase order must indicate co‑op program and co-op quote number when submitted. If not, standard catalog charge will apply. Coupons or discounts cannot be applied to co-op orders. Co‑ops not to exceed maximum catalog quantities.
ART REQUIREMENTS
Please submit original art files to Customer Service. If revised art is sent, it is the customer’s responsibility to advise Customer Service of the new art. When new artwork is submitted, a $10.00 (X) charge will be applied. Changes to previously sent art must be sent to Customer Service to ensure use of new art.
We accept electronic artwork on CD, DVD and e-mail (file size permitting). We have an FTP site available, please call for log-in details.
- Be sure to send all linked files, including all TIFF and EPS files for artwork placed in your document even if previously embedded, as well as all printer and screen fonts used.
- Send only original, native vector files.
- All RGB defined colors and files must be converted to CMYK for four‑color process production.
- Convert fonts to outlines or paths.
We support the following software for Macintosh:
- Adobe Illustrator
- Adobe Photoshop
- Adobe InDesign
- QuarkXPress
- Adobe Acrobat
- Adobe PageMaker
Acceptable File Types:
- Vector (preferred)
- TIFF (minimum 300 dpi resolution)
- EPS (minimum 300 dpi resolution)
- JPEG (minimum 300 dpi resolution)
- PDF (Press Quality)
- ZIP (compression file)
- Stuffit (compression file)
Microsoft electronic files generally are not acceptable as output for print production. However, black-and-white files can be output from a high‑quality laser printer and then used as camera-ready artwork.
Camera‑Ready Artwork
Camera‑ready art is artwork that can be scanned without further preparation or changes. Halftones (screens) will not photograph well and should be avoided. We will accept camera-ready artwork that is already separated or that includes black line work (or key lines) to separate each color. “Camera‑ready” art should be clean, black, and crisp on a smooth white background that requires little or no touch-up. (Original art or PMT's are best.) Artwork must be submitted 1/4 of the finished printed size (for large prints) or large enough to fit on 8.5″ x 11″ page size. Please avoid submitting artwork that must be enlarged more than 400%. If appropriate quality or size specifications are not met, an art charge will apply. This will be determined once artwork is received.
The Following Artwork is Not Camera‑Ready:
Drawings, letterhead, photocopies, business cards, faxes, and low resolution laser printed artwork that is not 1200 dpi are not considered camera‑ready artwork. (Recommendation: Black‑and‑white 1200 dpi laser prints at 200% larger than actual size to be imprinted).
Hard Copies
Hard copies are not required on every order; however on the hard copies we receive we will review but will not proof against electronic art sent. We offer several types of proofs that can be done if needed (additional charges may apply).
Art Charges
If art requirements are not met, art time will be billed at $40.00 (X) per hour. Factory WILL NOT be responsible for charges due to “clean‑up” or “rework” deemed necessary to meet production standards.
Photo Scans
$30.00 (C) per scan up to 8.5″ x 11″ size. For larger photos and transparencies/slides, call for quote.
Typesetting
We will typeset up to 3 lines for FREE. All other typesetting (including copy changes, postcard copy, curved copy, schedules, and word magnets) will be billed as needed $40.00 (X) per hour. The typestyle must be indicated, or it will be left to the discretion of the typesetter. Charges less than $40.00 will be processed without notification.
Type Size
- Minimum type size: 6 point.
- Small registers/trademarks with fine lines may appear as a dot on product.
Serif Fonts
- Please avoid using fine serif fonts. These fonts are usually too thin and fill in or lose detail in the printing process.
- Avoid using serif fonts in four color reverse copy areas.
Line Thickness
- Minimum line thickness: .5 point.
- 1 point minimum line thickness for reverse copy or art.
Bleed
Bleed (art intended to print to the edge) must extend 3/32″ outside cut line. Art not intended to print to the edge must remain 3/32″ inside cut line.
Imprint Area/Live Copy
Due to variances in cut, all copy must remain 3/32″ inside cut lines.
Halftones
Halftones are made up of dots and are not recommended for type.- Digital art: Halftones must be between a 5% to 90% screen.
- Silk Screen art: Halftone must be between a 30% to 70% screen. Avoid graduated halftones.
- Offset art: Gradient halftone range 2% to 100%. Screen tint range 10% to 90%.
Colors
- All RGB colors must be converted to CMYK for four-color process production.
- Metallic and fluorescent colors are not available on digital art.
Additional Art Requirements
Silk Screen:- Butt register not recommended. Please call for assistance.
- Trapping: 1 point minimum. If art is too fine we will overprint. Trapping may cause a color change where colors meet.
- Overprinting: We use UV inks, which are somewhat transparent. When overprinting 1 color on top of another the appearance of colors may change. Keep this in mind when creating fine details. Black, however, will cover everything.
Helpful Hints
- EPS (Encapsulated PostScript) file format is used to transfer PostScript image information from one program to another. The file includes PostScript code plus a low-resolution representation of the image. Logos, illustrations and graphics that will be color separated should be saved as EPS files.
- TIFF (Tag Image File Format) is a widely used file format for exchanging bitmapped images (usually scans) between applications. Black and white line art or grayscale images should be saved as TIFF files.
- All grayscale artwork must be saved at the size of the finished document at a minimum of 300 dpi—black and white line art at a minimum of 1200 dpi.
- Please submit TIFF files as a layered document, in case last minute modifications are required.
- Always provide a list of fonts used within a document. This allows output technicians to download the appropriate fonts to their image setter or output device. Remember to list all fonts used with imported illustrations, or the output device may substitute a different font.
- When supplying PostScript fonts with a job, be sure to supply the printer fonts (also called outline fonts) and screen fonts (bitmap fonts). Both must be available for proper output.
- When supplying fonts, be sure to supply those used in the creation of EPS files. (They will not show up in your page makeup application on the list of fonts used.)
- We do not accept TrueType based fonts. Convert to outlines.
- Specify fonts and their style (bold or italic, for example) by using the long menus in your publishing program rather than selecting bold or italic by clicking on a style bar. The menu selection will give you a more accurate representation of the font and style desired. On the Mac platform, clicking on the style bar allows you to select styles for which fonts don’t actually exist.
- Limit the number of fonts used in each job.
- Avoid using fine serif fonts. These fonts are usually too thin and fill in or lose detail in the printing process.
- Avoid saving EPS files within EPS files. Avoid transparencies and Illustrator filters to create shadows they convert to low resolution files.
We support the sm@rt program to improve artwork readiness. We accept artwork prepared by these standards. Please visit the website www.smart-artwork.com for more information.ARTWORK STORAGE
Artwork will remain on file for 1 year. You must resubmit art after that time.
COPY CHANGES
Contact Customer Service.
PROOFS
Online proofs are no charge. E-mail or fax proofs requested to be sent outside of our online system will incur a $10.00 (X) charge.
Silk Screened and Digital Product Proofs
$10.00 (X). Custom die-cut samples will have die pattern screened on proof. Actual die will not be made until proof is approved. Product proofs on Car Signs are $50.00 (X).
Offset/Press Proofs (applies to most Smartline™ cards)
$75.00 (X) per color, per spot varnish, per side and/or per copy. All four‑color process proofs and skin packaged postcard press proofs must be quoted. Call factory for quote. On all four-color process imprinted items we will produce a G7 proof for $10.00 (X) excluding stock four‑color process items (catalog quantities only).
CANCELLATIONS OR CHANGES TO ORDERS
There will be a minimum $40.00 (X) charge if an order is cancelled. Customer will be required to pay for all work completed at the time of the cancellation or change. Our goal is to provide the fastest service possible. Due to the speed of our order fulfillment, charges for changes or cancellations apply once the order is received. Changes may delay production and shipping.
ART RESUBMISSION CHARGE
When new artwork is submitted a $10.00 (X) charge will be applied.
*Changes to previously sent art must be sent to Customer Service to ensure use of new art.
PMS COLOR MATCHES
Exact PMS color matches are not available on items printed in four color process. For requested color matches, we will use the closest CMYK equivalent possible. For specific PMS color matches, please view the section below on silkscreen magnets. In addition, metallic and fluorescent colors are not possible for digital four-color process impruint. For these options, contact Customer Service.
To ensure repeat orders match the previous color, material specs, etc., please include a sample of the previous item with the new order. Due to variations in inks, materials, and press runs, an exact match to previous orders is not always possible.
SILKSCREEN MAGNETS
Contact Customer Service for quote.
STOCK IMPRINT COLORS with NO PMS Colro Match/Mix Charge:Please note “STOCK colors” on your P.O. to avoid a PMS color match/mix charge. If a non-stock color or PMS number is listed, the requested color will be used and a PMS charge will apply. PMS/Color matches are not guaranteed due to variations in inks and raw materials. Lamination may also slightly alter color(s). We will use the ink color requested and match as close as possible.
Due to variations in monitor displays the colors shown are not exact representations of the colors used for print.
PMS COLOR MATCHES (Non‑Stock Colors)
$18.75 (G) per color match.
Copy Changes:
$20.00 (G) per color, per change in EQUAL increments. Catalog minimums apply per version.
STANDARD PRODUCTION TIME
See individual items. Production time begins after receipt of complete order, approved artwork, and credit approval. Times shown are for catalog quantities only. For orders above catalog quantity, call factory for production time.
RUSH SERVICE
For orders requiring less than minimum standard production time, a rush charge may apply depending on production capacity. Contact the factory for production time confirmation and applicable charges.
OVERRUN POLICY
Every effort will be made to ship the exact quantity ordered. We guarantee no short orders. However, we do reserve the right, in accordance with industry standards, to ship a maximum of 5% over the quantity ordered. The exact quantity shipped will be noted on your invoices and is the quantity that will be billed.
PACKAGING
Items packaged bulk or as specified. Packaging is subject to change as necessary. The following special packaging options are also available:
- Poly Bags: Flat Flexible Magnets 4″ x 6″ or smaller can be individually polybagged - .08 (G). Poly bags are FDA approved.
- Shrink Wrap: Flat Flexible Magnets can be shrink wrapped in quantities from 25 to 50 - .28 (G). All other quantities, call for quote.
- Zip Lock Bags: Available upon request call for quote.
- All other packaging: Call for quote.
MAILING SERVICE
Call factory for quote. Our Smartline™ Cards have been approved by the Factory's local Post Office. We are not responsible for unaccepted Smartline™ Cards by local Post Offices or changes in postal regulations.
- If mailing list is submitted on disk, email or label, be sure it’s in ASCII text format including a sample of 25 records of the file. Please submit list to Customer Service, do NOT send with art files. Excel spreadsheets are acceptable for mailing lists.
- If Factory is handling the mailing, all postage must be paid prior to mailing.
SHIPPING & HANDLING
All shipments are F.O.B. Factory. Unless shipping methods or instructions are specified, we reserve the right to ship by the most beneficial means of transportation. Standard handling charges per box apply to all shipments, including 3rd party freight arrangements. Complete shipping instructions must accompany each order.
Due to variances in freight lines and charges, all freight estimates are estimates only. We are not responsible for final shipping charges.
| Approximate weights on Flat Flexible Magnets: | ||||
500 Quantity |
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| .020 thickness | .030 thickness | |||
| 4 sq. in. - 4 lbs. | 6 sq. in. - 8 lbs. | 4 sq. in. - 8 1/2 lbs. | 6 sq. in. - 12 1/2 lbs. | |
| 5 sq. in. - 7 lbs. | 7 sq. in. - 9 lbs. | 5 sq. in. - 10 1/2 lbs. | 7 sq. in. - 14 1/2 lbs. | |
Note: Approximate weights on flat flexible magnets. Due to variances in material thickness and packaging alternatives, all weights are estimates only. |
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Freight Carriers: Freight carriers charge us for address changes caused by incorrect information on purchase orders. Any fees we incur will be invoiced to customer after we are notified.
Collect, Residential, and Third Party Billing: Any charges refused by or unable to bill to account supplied will be invoiced to the customer.
Drop Shipments: Billed at $8.50 (G). Drop shipments include the following: different address same day, same address different dates (due within 30 days), or same address different methods.
Split Shipments: Billed at $8.50 (G) on different dates due within 30 days.
C.O.D. Charge: Contact factory.
Foreign Shipments: Call factory for information and charges. All prices based on U.S. dollars and do not include tariffs, duties or brokerage fees.
Additional Charges: Additional charges billed to us by carriers due to changes in original shipping agreement will be invoiced to the customer. This includes, incorrect address charges, inside delivery charges or re‑consigned freight due to no fault of ours.
PAYMENT TERMS
Net 30 days. All invoices not paid within terms will be assessed a late payment charge of 1 1/2% per month.
RETURNS
All returns must be authorized and accompanied by an RMA#. Any returned items must be packaged to prevent damage in shipment. Items damaged due to poor packaging on return shipment may not be credited. All returned merchandise will be inspected prior to any credit being issued. If no defect is found, merchandise will be returned to the customer at their expense.
Blank goods can be returned within 72 hours of delivery date. Please contact Customer Service for return authorization number. Returns will incur a $25.00 restocking fee plus all freight charges. Returns received without a prior return authorization will be denied.
REMOVABLE ADHESIVE
Recommended Surfaces:
- Wood doors and desks
- Stainless steel
- Plastic and vinyl
- Computers
- Glass windows and mirrors
DO NOT PLACE ON PAINTED WALL OR WALLPAPERED SURFACES. NOT RECOMMENDED FOR OUTDOOR USE.
MAGNETS FOR OUTDOOR USE
Car Sign Magnets can be used outdoors. All other magnets are not intended for outdoor use and qualify for different material.
SAMPLES
- We prefer all samples orders to be submitted in writing via fax or email.
- Sample requests received before 2:00 p.m. Central Time will ship SAME DAY.
- Freight will be invoiced unless a third party number is provided.
VARIANCES
- Cut and registration variance not to exceed 3/32″.
- Due to variations in inks, materials, and press runs, colors may not match previous orders exactly.
- Due to the shrinkage of material during the screening process, copy may not be perfectly centered or registered on each magnet. This applies to all magnets.
- Due to the shape of the circle/oval magnets, all copy will not be perfectly centered on each magnet. A variance waiver letter must be signed and returned before order will be produced.
- We have automated equipment used for efficiency in our folding processes. A 1/16″ tolerance (+/-) maybe needed to allow for the folding.
MISCELLANEOUS
Flat magnets are measured by multiplying the maximum length by the maximum width to determine square inches involved.
OUR MAGNETS ARE ECO-FRIENDLY
70% RECYCLED MAGNET
Magnets, by weight, are 70% strontium ferrite. This material is a by‑product of iron oxide created during the steel making process and therefore, recycled material.